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Effective Customer Service: Ten Steps for Technical Professions (NetEffect)

David L. Goetsch, Stanley Davis




[PDF.nj45] Effective Customer Service: Ten Steps for Technical Professions (NetEffect)

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 | #2667444 in Books |  2003-06-15 | Original language:English | PDF # 1 |  9.10 x.90 x7.20l,.88 | File type: PDF | 304 pages

||0 of 0 people found the following review helpful.| Gospel for Success|By John Marshall|Very compelling! If you're satisfied with just 'satisfied customers', read this book. Only customer-driven organizations that focus on total customer loyalty will survive the evolution of the global marketplace. The authors' step-by-step approach to becoming a customer-driven culture is both practical and comprehensive...the best I have ev|From the Back Cover|| Customer service is a critical issue for organizations attempting to survive and thrive in the competitive arena of global business. Effective Customer Service: Ten Steps for Technical Professions treats the subject of customer serv

This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer service, and an understanding of how customers define value. The book¿s “customer-is-king<<170> philosophy underscores all of its content, and is highlighted by the characteristics that define a customer-driven company and global market. The te...

You can specify the type of files you want, for your gadget.Effective Customer Service: Ten Steps for Technical Professions (NetEffect)   |  David L. Goetsch, Stanley Davis. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.

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