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Managing for Quality and Performance Excellence (with CD-ROM)

James R. Evans, William M. Lindsay




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 | #1280020 in Books |  Cengage Learning |  2007-01-30 | Ingredients: Example Ingredients | Original language:English | PDF # 1 |  1.40 x7.62 x10.68l,.0 | File type: PDF | 848 pages

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||0 of 0 people found the following review helpful.| Excellent starting point for the study of quality and performance in organizations|By Josh D. Nankivel|I have the instructor's 7th edition. This text combines a fairly rigorous description of the various theoretical frameworks available in the field and a generous amount of case studies across public and private sectors and various industries. Anyone who applies themselves to|About the Author|James R. Evans is professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997-1

Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of...

You can specify the type of files you want, for your device.Managing for Quality and Performance Excellence (with CD-ROM)   |  James R. Evans, William M. Lindsay.Not only was the story interesting, engaging and relatable, it also teaches lessons.

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