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Reliability Simplified: Going Beyond Quality to Keep Customer for Life

H. J. Harrington, Leslie C. Anderson




[PDF.rg37] Reliability Simplified: Going Beyond Quality to Keep Customer for Life

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 | #5550502 in Books |  1998-12-23 | Original language:English | PDF # 1 |  9.75 x7.00 x1.50l,1.10 | File type: PDF | 384 pages

||From the Back Cover|Make exceptional reliability your organization's competitive edge! Quality makes a sale, but reliability brings the customer back to buy again. Unfortunately, many managers and employees don't know what is needed to ensure high reliability, a

Today's progressive companies must go beyond quality to assure customers that the reliability of products and services is not in doubt. Reliability Simplified examines this most frequently overlooked step in providing total customer satisfaction, and presents strategies to guarantee consistently improved reliability.In-depth analyses cover basic concepts of reliability versus quality, then go beyond them to discuss the implementation of a reliability program. Readers wil...

You can specify the type of files you want, for your device.Reliability Simplified: Going Beyond Quality to Keep Customer for Life   |  H. J. Harrington, Leslie C. Anderson. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.

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